Frequently Asked Questions


Pengenna PastiesAbout our Pasties


Q: Are your pasties fresh?
A: Yes. Each order is freshly baked the day it goes out. For Pasties By Post we use a technique called Blast Chilling.

Q: So what is Blast Chilling?
A: Glad you asked. Once the pasty has been freshly baked we rapidly chill it. This enables all the lovely fresh flavours to be sealed in. When you reheat them all those delicious flavours are released - it will be like being back in Cornwall! Try them yourseves.

Q: How do I reheat them?
A: If you've frozen them defrost first.
In oven: 1/2 hour at gas mark 3; electric 150 °C
In microwave: 2 - 3 minutes on high - heat one pasty at a time.
NOTE: Oven and microwave ratings vary so always check the pasties are heated through to the centre.

Q: Do you offer Gluten free pasties?
A: Not at the moment, the logistics are to difficult. But this is something we will continue to monitor.

 

Ordering and Payment


We make all our Pasties by Post fresh each day. Below are the details of orders received and when they will be delivered.

Order by 13:00 hrs

Delivery Day

Sunday

Tueday

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Friday

Saturday

Tuesday

No delivery service on Saturday, Sunday or Monday

Please be aware 1) We are NOT a 24hr bakery. 2) Our courier only picks up once a day. 3) If internet traffic is busy your order might not reach us for an hour or two so please allow the time for the order to reach us.

Q: What's the minimum order?
A: The minimum order is 12 (one dozen). You can order as many as you would like after that.

Q: Do you use a secure payment system?
A: Yes. We use a secure system called PaymentSense for all our online sales. For information we collect please look at our Privacy Statement.

 

 

Q: Which credit cards do you accept?
A: We accept only the following credit cards: Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron, Maestro and JCB.

Q: When are your physical shops open?
A: We're open Monday - Sunday 9am - 5pm (In the winter we might close a little earlier and in the summer we'll stay open a little longer)

 

Postage and Packing


Q: What are your postal rates?
A: 12 - 18 pasties is £12.95 (minimum order is 12); 19 - 36 is an extra £9.95; 37 - 54 a further £9.95.
So if you order 45 pasties the shipping cost would be £32.85

Q: I ordered my pasties on Friday - where are they?
A: Please see above Orders and Payments section.

Q: How are your pasties shipped?
A: All our pasties are shipped using FedEx and need to be signed for - so please make sure someone is in to receive the package.

Q: Where do you ship to?
A: At the moment we only ship to the UK which includes Scotland andWales. Unfortunately we do not ship to Northern Ireland.

Q: How are your pasties shipped?
A: All our pasties are Blast Chilled which means they reach you in the freshest possible way they can. You can then either freeze them straight away or pop them straight into the oven or microwave to bake then serve.

Q: Can I order any mix of pasties I want?
A: Yes you can. Just select the number next to each pasty option. As long as you order 12 or over you can pick from our five different pasties.

Q: My pasties have turned up how do I recognise which is which?
A: Top-crimped with no marking on the side is our Traditional Steak pasty, top-crimped with an L on the side is Lamb and top-crimped with a triangle is Steak and Stilton. Side-crimped with no marking is our Vegetable pasty and side-crimped with a O (circle) is our Cheese and Onion pasty.

Q: I want to order some pasties for a large party can you cater for me?
A: Yes we can. Please ring us on 01288 355169 with your requirements and we can arrange your bespoke order with you.

 

Returns


Q: I've ordered the wrong pasties can I send them back?
A: Unfortunately we cannot accept returns. So please make sure your order is correct at the time of ordering.

Q: My order hasn't arrived what's happened?
A: All orders are sent out as mentioned above in the Orders and Payments section and have to be signed for upon arrival. If your order hasn't arrived on the day above as listed then please call us at your convenience on 01288 355169.

Pengenna Pasties Ltd. is a company registered in England and Wales with company number 05747047.
Registered office: Harland Accountants, 35 High Cross St., St. Austell, Cornwall, PL25 4AN
Email: sales@pengennapasties.co.uk
Tel: 01288 355169